Terms & Conditions

These terms and conditions set out the basis on which you can use our website and place orders for items from freddieparker.com. Please read these terms and conditions carefully before ordering any Products from our site. When placing an order, you will be invited to agree to these terms and conditions by clicking ‘Proceed’. By ordering goods from freddieparker.com you are deemed to have understood and accepted these terms. The supplier of the goods featured is freddieparker.com, a trading name of Freddie Parker Limited. Registered office: Imperial House, North Street, Bromley, BR1 1SD. Registered number 8311587 (England & Wales).

After making an order, you will receive an email from us accepting your order. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you a confirmatory email. The contract between us (Contract) will only be formed when we send you this email.

Delivery Charges

  • Our delivery charge to mainland UK (Royal Mail 1st Class signed for, or equivalent courier service) is just £4.00 per order.
  • To Europe: £8.00 per order
  • To the US: £10.00 per order
  • Others: £11.00 per order

Subject to stock availability, we aim to dispatch products within 48 hours.

Delivery dates are estimated and are not guaranteed, although we make every reasonable effort to deliver products by any quoted delivery date

Risk and Title
The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including any applicable delivery charges

Where the goods are signed for, the customer bears the risk once the goods are signed for. If a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods.

Price and Payment
Prices quoted are in British Sterling include VAT but exclude any applicable delivery costs, which will be added to the total amount due.

Our site contains a number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of the rejection.

We are under no obligation to provide the Product to you at the incorrect (lower) price, even after the Contract between us has been formed, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

We accept payment with the following credit or debit cards listed on our site.

Cards accepted: Visa and MasterCard credit cards, Visa debit cards (Visa Delta, Visa Electron, Visa Debit), Maestro, Switch and Solo.
We can also accept Paypal payments.

By submitting an order to us through our site, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full.

Returns and refunds policy
You may cancel a Contract at any time within 14 days, beginning on the day after you received the Products.

You must return the Product(s) to us immediately at your own cost in the original packaging. Please use the returns label and include the packing note. You must take reasonable care to ensure that we receive the Product(s) and that they are not damaged in transit. Any used, worn, damaged products or those with sales tags removed will NOT be eligible for a refund/exchange.

It is advisable that a certificate of posting is obtained.

Returns Address:

Freddie Parker Limited, 12 Penn Gardens, Chislehurst, Kent, BR7 5RY, United Kingdom.

Please allow 28 days for your returned item to be delivered (within the UK)

This does not affect your statutory rights in respect of defective Products.

All orders for products are subject to availability.

Colour Reproduction
Freddie Parker Limited take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.

Acceptable use
You may use our site only for lawful purposes. Certain areas of our site may enable you to enter some content of your own. In such cases, the content must not:

  • contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory;
  • promote sexually explicit material, violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • infringe any copyright, database right or trade mark of any other person;
  • be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
  • be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case;
  • be used to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material

Is it safe to order online?
We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information. Information passed between your computer and our website cannot be read in the event someone else intercepts it. This technology includes the following features:

Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure
Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server
Data Integrity - this checks the data being transferred to ensure it has not been altered

If you do have a complaint please write to Freddie Parker Customer Services, Imperial House, North Street, Bromley, Kent, BR1 1SD or call 01689 871919 or email sales@freddieparker.com. We welcome and learn from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.

Company information, VAT and sales taxes
Company Registered Number: 8311587. United Kingdom VAT Registration: GB 163899163

Our agreement with you is based upon English law and the law applicable to this agreement are the laws of England and Wales.

Intellectual Property
"freddie parker" is a registered trade mark of Freddie Parker Limited.
We are the owner or the licensee of all trade marks, and all other marks, trade names, brand names, business names, illustrations, images, logos, registered or unregistered designs, copyrights and other intellectual property rights which appear on our site and in the material published on it. You may use these rights and the material solely for the purpose of using our site in accordance with these Terms of Use.

You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.

Our Liability
Our total liability to you under the Contract will be limited to the amount paid by you for the Products purchased.

We have taken every care in the preparation of the content of our site. However, the content displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. We will not be responsible for any errors or omissions or for the results obtained from the use of such content or for any technical problems you may experience with our site. If we are informed of any inaccuracies in the content on our site we will attempt to correct this as soon as we reasonably can.

To the extent permitted by law, we hereby expressly exclude any and all liability (whether arising in contract, tort or otherwise) for any direct, indirect or consequential loss or damage which you or any third party may incur in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it. This does not affect any liability we have to you under the Contract.

These limitations and exclusions do not affect your statutory rights and only apply to the extent permitted by applicable law.

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